Frequently Asked Questions.

Q 1. How difficult is it for my customers to use webbooker?

        A. Very easy, and intuitive, a customer simply selects the activity they want to book and the date and time. Once a timeslot for the activity is selected, a customer is taken through to the checkout pages

Q 2 . How difficult is it for me to use webbooker?

      A  It is the same for you as the customer once your set up is complete. You also can see your daily, weekly and monthly calendar of bookings at a glance.

Q 3. What is an activity?

      A. An activity is any event that you wish to make available to be booked online from your businesses website, examples of activities are:

• Games of tennis

• Restaurant reservation

• Indian Massage

• Bed & Breakfast Double room

• Bed & breakfast Single room

• MOT – test

• Car Service

• Facial

• Personal training session

• Hypnotherapy/ Alternative therapy session

• Tent or caravan pitch

• Golf Buggy hire

• Paint ball ammunition and weapons

• Meeting room

• Tickets for an event

• Manicure or Pedicure

Q 4. Can I change the activities and timeslots?

1. Yes, you will always have access to the activities and timeslots that you have made activities available. You can remove an activity, add an activity or change the timeslots (we call timeslots “schedules”) that you wish to make activities available to be booked.

Q 5.  I have different opening hours at weekends – can appointment timeslots on the booking system reflect this?

1. Yes, you can and timeslots (we call timeslots “schedules”) can be adjusted to suit your requirements very easily. You will have access to change schedules and create new ones. For example, it may be that you want an added schedule because you offer later opening on Thursday evenings for appointments, or want a schedule that lasts for a 3 day weekend holiday cottage break. Webbooker handles this for you.

Q 6. How does a customer get told a booking is confirmed, and how would I know?

      A  A customer receives a confirmation e-mail and one is sent to you as well. Some businesses have asked for confirmation by fax as an option – this is also possible but it does incur a small extra cost. If a customer books your services with a mobile device, they will receive an SMS text message.

Q 7. Will I have my own account?

       A Yes, every business operating its bookings with us has its own user name, account and password. This gives the owner of the business full access to his activities, schedules and diaries at all times.

Q 8.  I own holiday cottages that I let. I market these on various short stay or holiday let websites that pass contacts onto my own website. Will this booking facility still work?

      A. Yes, your calendar will be instantly updated every time a booking is made. You will be able to offer any type of break duration (schedule) you want, have access to change or put in new schedules in seconds for any dates and take deposits or full payments automatically. Webbooker can sit on your site or the search directory website or both.   

Q 9. I don’t have an online merchant account – how can I take money for bookings made with my business?

1. You can either apply for an online merchant account with your supplier to use for your business or use our full online banking facilities. We in turn will pay you.

Q 10. How much help will I get setting webbooker up?

      A Webbooker will provide all of the assistance you need to get you going. You will also have access to online help and ultimately telephone support if required. Please see the T &C’s

Q 11. Can I see the bookings that have been made when I am away from the business?

       A Yes you can. Because Webbooker is an online system, you can see your bookings from anywhere at any time where you have access to the internet and of course your user name and password. 

Q 12. Do my customers have to register?

       A Yes, only once and then they will be remembered. Once they are registered they are very easy to find and they will be able to book appointments with any business using this system.

Q 13. Can my customers double book?

       A No, the website is continually updated. Only available bookings are shown to the customer

Q 14. How much does it cost?

       A  Webbooker does not have any set up, training or up front costs. Webbooker charges a monthly amount for the service. This can be commission based, flat monthly cost based or a combination of the two.

Q 15. So what do I get?

• Hardware -Webbooker hosts the full service on its servers.

• Established for over 10 years in the online booking industry, we have a 99.8% uptime.

• Product Development – Our programmers are constantly working on upgrades to the system

• Bandwidth – We will not take up room on your servers or slow down the functionality speed of your website

• Invoicing – for Merchant account direct customers

• Technical Services – If ever the system is goes down- Webbooker will fix it

• Online help and ultimately, personal technical support to make changes

• Full real time online booking facilities for all of your customers with the ability to take deposits or full payment for the booking up front if required

• Competitive advantage against business that do not have their activities available to book online – a must in this day and age.

• Webbooker takes into account all of your activities, schedules and the resources you have to enable all of this to work together 

Q 16. Can customers cancel bookings and what are the cancellation charges?

       A  Customers can cancel bookings and the cancellation policy that applies is the one you most likely currently use. This policy will need to go on your website. Webbooker does not charge for cancelled bookings.

Q 17. What if I don’t have a website?

       A.  Webbooker works with partner companies that can build you a website that has our full online booking system included.

Q 18.  Can you handle a branch network?

        A. Webbooker can accommodate as many branches ads required

For more information please use the contact details here